Payment for the tutoring session is required before the start of the tutoring session. Payment options are included on the invoice sent to the parent or legal guardian.
The scheduled tutoring session will not take place until payment for the tutoring session has been received.
24-hour notice is required when canceling an Individual tutoring session. Those parents or legal guardians who do not give 24 hours notice will be charged the full amount for the session.
No Show Policy
If a student does not show up to a scheduled session then it will be assumed that the session took place and the parents or legal guardian will be charged for the full session. I will use this time to work on the student's tutoring plan.
One TIme Cancellation Or No Show Fee Waiver
I will provide a one-time cancellation or no show fee waiver, where parents can cancel a session in less than 24 hours or a student can not show up to one scheduled tutoring session at no additional charge.
Parents are more than welcome to re-schedule tutoring sessions up to 24 hours before the tutoring session is scheduled to take place. They can do this by going to the appointment page on my website by clicking on this link: https://empowermind.co.uk/appointment-calendar/
The following criteria are in place when re-scheduling tutoring sessions up to 24 hours before the tutoring session is scheduled to take place:
Criteria For Rescheduling Appointments
Those parents or legal guardians who purchased a single tutoring session must re-schedule and their child must complete their tutoring session within 7 calendar days of the originally scheduled tutoring session.
Those parents or legal guardians who purchased a monthly tutoring package must re-schedule and their child must complete all of the tutoring sessions in their tutoring package within 30 calendar days of the first originally scheduled tutoring session.
Those sessions not used within 7 calendar days of the original initially scheduled date for a single tutoring session or 30 days of the original initially scheduled date for a monthly tutoring package will be forfeited and no refund will be issued.